Technology Support Lead - People Management

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate – Infrastructure Platforms Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems. This experience will  will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Ensures a stable, reliable operation of the data center environment
• Leads a team of technologists providing 24x7 on-site support in two of the Firm’s critical data centers
• Manages a team of full‑time employees across both sites, including performance management, development planning, and coaching
• Oversees contractors and vendor performance supporting site operations
• Serves as a key escalation point for operational incidents, customer engagement, and strategic site initiatives
• Provides senior operational leadership during incidents, large scale planned events, and daily escalations
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of technology infrastructure
• Ensures adherence to the data center standards, safety requirements, and risk and control expectations

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
• Demonstrated people management experience, including full‑time employees and contract staff
• Strong incident management and escalation leadership experience in high-availability environments
• Ability to engage directly with LOB customers and senior stakeholders
• Ability to balance day‑to‑day operational management with participation in strategic and project‑based initiatives

Preferred qualifications, capabilities, and skills

• Experience supporting data center exit, consolidation, or transformation initiatives
• Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
• Previous experience managing teams in multiple geographical locations 
• Working knowledge in one or more general purpose programming languages and/or automation scripting