Technical Engineer

Summary:

Duties & Responsibilities:

Position:

In this role, you will support our vast array of customers globally who are part of our Fiber Access Solutions business unit. You will begin by developing a working knowledge of VIAVI’s Fiber Access Solutions products and their performance management applications. As you attain in-depth technical knowledge of these products, you will also partner with VIAVI Sales, Product Line Management, Services, and other internal commercial teams, to enable our customers to grow, ensure highest operational efficiency and exceed their internal organization objectives.

Job Description:
The Technical Engineer 2 at Viavi Solutions Inc. will contribute to the design, development, and support of cutting-edge telecommunications and network testing solutions. This role involves applying engineering principles to solve complex technical challenges, ensuring product quality and customer satisfaction.

Duties and Responsibilities:

• Provide product support and professional services of VIAVI’s Fiber Access Solutions family of products
• Deliver product and advance maintenance training to customers
• Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation.
• Advise customers regarding the product's proper use and address specific user issues
• Communicate customer needs and wishes to our PLM, development, and engineering staff
• Identify key use cases by working with customers to troubleshoot complex issues using VIAVI’s products and solutions.
• Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Participate as a Service Planner where you will be responsible for developing and implementing service plans for new products.
   

Required Experience and Qualifications:

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience.
• Specifically familiar with HFC (Hybrid Fiber Coax) networks including:
  • Understanding both headend and field troubleshooting
  • Analog and digital RF broadcast signals
  • DOCSIS 3.0 and 3.1
    • QAM
    • OFDM
    • OFDM-A
  • Return path troubleshooting
  • Complete understanding of using a RF Spectrum Analyzer, and other signal analysis technologies is a must
• Strong background of Linux operating system is a must
• Strong background of ethernet networking is a must
• Familiarity with Kubernetes and Docker based applications is a plus
• Familiarity with scripting languages and/or programming languages is a plus.
• Solid experience in problem analysis and resolution of software problems.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
• Experience in customer-facing work and delivery of services.
• Effective written, oral, and presentation skills.
• Demonstrated teamwork, strong planning, and organizational skills.
• Ability to interact with a wide range of people and enjoy external customer interaction.
• Creative and motivated individual.
• Willingness to travel occasionally 10%

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Pre-Requisites / Skills / Experience Requirements:

Job Posting Pay Range:

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