Technical Engineer Tier 2

Summary:

Duties & Responsibilities:

Position:

As a Product Application Engineer, Tier 2 at VIAVI, you’ll play a pivotal role in our fast-paced FAS business line. You’ll directly serve our global customer base, supporting products from our Fiber access solutions portfolio.  In this role, you will support our vast array of customers globally.

Job Description:

Primary responsibilities will include providing product support, technology consulting, and training. Also, a key role will be to identify business development opportunities to better meet the needs of our customers. A background in engineering or IT support is required.
 

Duties and Responsibilities:

• Deliver product and advance maintenance training to customers
• Responsible for supporting VIAVI Fiber Monitoring solution for customers across North American market. 
• Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
• A strong technical background in fiber networks is required to understand and provide clients with consultative advice on proper system configuration and usage.
• Training system capabilities and use case processes to key stakeholders
• Advise customers regarding the product's proper use and address specific user issues
• Communicate customer needs and wishes to our PLM, development, and engineering staff
• Identify key use cases by working with customers to troubleshoot complex issues using VIAVI’s products and solutions.
• Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers

Pre-Requisites / Skills / Experience Requirements:

Required Experience and Qualifications:

• Bachelor’s or master’s degree in electrical engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience.
• 5+ years’ experience in IT/Telecom/DWDM/optical networks support function.
• Linux OS experience
• Proficient in Programming/scripting ( Python, bash, etc)
• Proficient with REST API
• Solid experience in problem analysis and resolution of software problems.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
• Experience in customer-facing work and delivery of services.
• Effective written, oral, and presentation skills.

Preferred Experience:

• Experience with GIS based software a plus
• Experience in telecom test and measurement a plus

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

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