Program Manager

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Salt Lake City, UT.

Reporting to the Program Management Manager, the Program Manager will be responsible of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we’re looking to add to our team:

• Bachelor’s Degree in related field.
• Minimum 7+ years of experience in program administration/management, with demonstrated ownership of end‑to‑end program execution and overall program health.
• Advanced operational, technical, and people/process management skills, with the ability to work cross‑functionally and build strong internal and external customer relationships in a customer‑facing environment.
• Expert understanding of multiple functional processes and technologies, including their interdependencies across the site(s), and the strategic impact of the function across locations.
• Strong execution and communication skills, ensuring on‑time delivery, clear stakeholder communication, and effective use of Microsoft Excel (intermediate level) for reporting and analysis.
• Deep knowledge of Flex operations and business practices, with demonstrated expertise in complex technical or functional areas; prior experience leading or managing small teams.

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What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Is Sponsorship Available?