Personalization - Product, Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

 As a Senior Product Associate within the Personalization and Insights Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will lead the strategy and execution of machine learning–powered personalization and next-best-action capabilities across mobile, web, contact center, branch, and marketing. You will translate research and analytics into clear roadmaps, partner with data science, machine learning engineering, channel teams, and business stakeholders to prioritize opportunities, design and iterate recommendation, next-best-action, and agentic solutions, run experiments to validate impact, and operationalize scalable, reliable model lifecycle infrastructure—while upholding privacy, consent, and fairness standards.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Partner with Channel/Interface teams to define how assistant memory and context are used, and help align on contracts, service levels, and guardrails for safe, reliable experiences
• Support machine learning–powered personalization and next-best-action initiatives by helping frame hypotheses, document use cases, and assist with experiment design and impact measurement
• Translate user research and analytics into epics, user stories, and acceptance criteria, and manage day-to-day backlog grooming and sprint execution across discovery through launch
• Coordinate with data scientists and engineers across design, training, evaluation, deployment, and monitoring to ensure requirements are clear and delivery milestones are met.
• Contribute to an application programming interface– and event-driven cloud approach by capturing requirements for context/signals and tracking product metrics (engagement, quality, outcomes)
• Follow responsible data practices with risk, privacy, and compliance partners (consent, fairness), and support team ways of working through documentation and continuous improvement

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Deliver customer-facing artificial intelligence products with data science and engineering teams across the model lifecycle
• Build data products for agentic assistants (memory, context, signals) and integrate with channel experience teams
• Deliver personalization and next-best-action for marketing/servicing using experiments and outcome measurement
• Execute core product practices: discovery, requirements, and backlog management in Jira
• Use research and metrics to drive roadmaps and deliver on time, cost, and quality
• Collaborate and influence across product, design, engineering, and business stakeholders
• Support application programming interface–first cloud delivery across mobile, web, contact center, branch, and marketing channels

Preferred qualifications, capabilities, and skills

• Experience supporting personalization and decisioning products (recommendations/next-best-action) with hands-on experiment design and measurement
• Familiarity with agentic assistant patterns (memory, context, signals) and data products enabling multi-channel customer experiences
• Working knowledge of application programming interface–first, event-driven architectures on cloud platforms and production monitoring fundamentals
• Understanding of responsible data and model practices (privacy, consent, fairness) in regulated environments