Personal Banking Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

We’re looking for an experienced and people‑focused Lobby Banking Manager to lead a high‑performing banking team and deliver exceptional client service. This role blends leadership, client engagement, and operational excellence, with meaningful exposure to relationship management, compliance, and senior stakeholders. You’ll play a key role in developing talent, supporting complex client needs, and ensuring the office runs smoothly and efficiently.

What You’ll Do

• Lead and develop a lobby banking team that supports clients across a full suite of banking products and services
• Coach, mentor, and support team members through performance management, career development, and hands‑on training
• Set clear goals and priorities, organize daily work, and ensure tasks are completed accurately and on time
• Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions
• Oversee day‑to‑day client servicing activities, including account openings and closures, funds transfers, account maintenance, document imaging, and issue resolution
• Serve as a primary point of contact for sensitive or complex clients, ensuring a high‑touch, professional experience
• Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders
• Ensure strict adherence to all policies, procedures, and regulatory requirements, promptly escalating risks or concerns
• Act as a subject matter expert for banking operations, monitoring account setup and servicing for accuracy and completeness
• Identify process improvements and share feedback with leadership to enhance service quality and efficiency
• Maintain strong working knowledge of banking systems and tools, staying current on technology enhancements that improve the client and partner experience
• Oversee audits and operational reporting (daily, monthly, quarterly, and annual), including overdrafts, documentation reviews, and control checks
• Support office operations through project work, administrative responsibilities, vendor coordination, and security or life‑safety initiatives
• Interact with senior leaders and committees as needed, representing the office with professionalism and confidence
• Serve as a mentor and resource for more junior colleagues, helping raise overall team capability

What You Bring

• Strong knowledge of banking operations, products, and services
• Solid understanding of banking regulations and compliance standards
• Proven leadership skills with the ability to motivate, develop, and guide teams
• Excellent analytical, organizational, and problem‑solving skills
• Ability to manage competing priorities while maintaining attention to detail
• Clear, confident verbal and written communication skills
• Comfort working independently as well as collaboratively across teams

Experience Requirements

• Minimum of 5 years of related banking or financial services experience

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.