Lead Site Reliability Engineer

As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity risk team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability 
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes 
• Scale SRE adoption across application and platform teams 
• Set reliability expectations and show progress through stability and reliability metrics 
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements 
• Build a continuous-improvement culture by gathering feedback and improving the customer experience 
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities 

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience 
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls 
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level 
• Ability to influence team culture by championing innovation and driving change 
• Experience hiring, developing, and recognizing talent 
• Proficiency in at least one programming language (preferred: JavaScript, Go, Python) 
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform) 
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS) 
• Strong troubleshooting skills across common networking technologies and issues 
• Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry

Preferred qualifications, capabilities, and skills

• Ability to code, troubleshoot, and demonstrate strong data fluency