Lead Operations Specialist

Do you want to be a part of our Services organization? Are you looking for a new challenge?

Partner with the best

As an Lead Operations Specialist, you will be responsible for planning and executing field resource deployment to meet customer and business objectives. You will work closely with customer service managers on escalations, develop long‑range resource forecasts, and execute both short‑ and long‑term staffing plans. This includes recruitment, skills assessments, and resource development through advanced training programs.

You will collaborate with senior leaders across the business, define needs, communicate project approaches, and present outcomes. You will operate within standardized project processes, implementing updated procedures and guidelines within your department. This role supports diverse clients across the region and works within predefined contracts and frameworks, with some flexibility to adapt based on business needs.

As a Lead Operations Specialist you will be responsible for

• Responsible for field resource deployment planning and execution to meet customer and business metrics

• Interface with customer service managers on issue escalation

• Develop long‑range forecasts for regional resource needs

• Develop and execute short‑ and long‑range resource plans based on forecasts and business commitments, including recruitment, skills reviews, and resource development

• Work with senior business leaders to define needs, communicate project approaches, and present outcomes

• Implement standardized project processes and updated procedures within the department

• Support diverse clients across the region, working within predefined contracts and frameworks with some latitude for adjustments

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in Services)

• Bring a minimum of 3 additional years of experience in Resource Management

• Demonstrate strong oral and written communication skills

• Bring strong interpersonal and leadership capabilities

• Have the ability to influence others and lead small teams

• Be able to coordinate multiple projects simultaneously

• Demonstrate effective problem‑solving and analytical skills

• Bring strong organizational ability

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

• This role operates during general hours (7AM – 4PM)

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.