KONE Business Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

As our Business Service Agent on the Key Account Contract team, you will manage all aspects of contract loading and changes into SAP and create invoices relating to contract changes.

Essential Functions:

• Review contract language and documentation and enter the correct information into SAP with a combination of speed and accuracy.
• Manage ECMS queues to prioritize and complete task workflows as quickly as possible given external variables. 
• Own and drive constant positive, educational and collaborative communication (ECMS Email, Phone, Chat) with Frontline submitters to ensure speedy resolution of ECMS requests. Escalate to next level when no response from Frontline to proactively keep outliers to a minimum.
• Identify the need for process improvements, suggest documentation updates, and share with team to ensure consistency.
• Build and maintain positive collaborative working relationships with internal KBS teams to ensure speedy and accurate order to cash results.
• Build and maintain positive collaborative working relationships with the Key Account team to improve processes and ensure quality submissions.
• Display schedule flexibility to ensure work is completed by business deadlines.
• Proactively works with peers to ensure workload balance and individual utilization

You will bring 2+ years of relevant experience in either finance/customer service/quality/change/project management field to our KONE family. You will use the knowledge gained when obtaining your associate's degree or 5+ years of relevant working experience which includes excellent interpersonal skills, working knowledge of Microsoft products/SAP, and a strong focus on organization/prioritization/adaptability. 

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: 

• We value your authentic self 

• Diversity, equity and inclusion is embedded in our strategy and values 

• Collaborative, creative and supportive work environment 

• Passionate about safety, quality and innovation 

• We care about the communities where we live and work 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• Matching 401K 

• Comprehensive health and wellness plans for the entire family 

• Paid holidays and paid time off 

Annual Base Pay Range: 

The hiring range for this role is $52,100 – $68,355.  The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation 

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goal.

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams*  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/