Employee Relations Coordinator

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About the Role & Team

This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team. 

What You Will Do

The Employee Relations (ER) Coordinator is responsible for the following:

• Review, summarize, and enter accommodations and ER inquiries into the department’s case management systems.  Additionally, audit database entries for accuracy and quality assurance 
• Partner closely with Accommodations Case Advocates and Managers, Employee Relations team members to support detailed analysis of accommodation requests or ER inquiries
• Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and Managers, Employee Relations
• Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders 
• Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries
• Provide office support to include:
  • In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation
  • Receiving, directing and relaying phone calls
  • Managing Outlook Mailbox and answering or directing emails accordingly
  • Organize complex meetings and maintain agendas
  • Assist with maintaining supply inventory and stocking when necessary
  • Coordinate mailing or shipping needs when necessary

Required Qualifications & Skills

• Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
• Demonstrated strong verbal, written and listening communication skills
• Strong consulting and client service skills
• Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines
• Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams
• Demonstrated problem solving and decision-making skills
• Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
• Ability to effectively leverage resources
• Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Preferred Qualifications

• Bilingual language capabilities
• Proven knowledge and understanding of The Walt Disney Company’s policies and procedures
• Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
• Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird

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