CX Engineer
Carrier
2 - 5 years
Indianapolis
Posted: 31/05/2026
Job Description
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the job
This role partners with local and global engineering teams to drive data-driven decision-making, optimize engineering operations, and enhance business performance. The position leads portfolio governance, analytics strategy, and continuous improvement efforts across residential engineering platforms.
Key Responsibilities
Portfolio & Program Management
Lead and track engineering productivity across residential platforms
Coordinate and manage strategic project portfolios
Align projects with business priorities, budgets, and waterline decisions in partnership with Finance
Ensure accurate representation of parent/child project relationships within planning systems
Own governance of Planisware ecosystem (project structures, financials, resource tracking, reporting)
Data Analytics & Insights
Lead data analysis initiatives using advanced statistical and analytical methods
Design experiments, develop models, and validate hypotheses
Identify trends, risks, and opportunities using data-driven insights
Develop algorithms or analytical approaches to uncover patterns and optimize processes
Communicate findings clearly to stakeholders across engineering and business functions
KPIs & Process Excellence
Define, track, and report Residential Engineering KPIs aligned to strategic goals
Identify and mature key processes to improve efficiency and performance
Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
Conduct turnback and escape analysis to identify root causes and implement corrective actions
Cross-Functional Collaboration
Serve as liaison between:
Residential Engineering
CSA Engineering Ops
CX and WHQ Engineering Ops
Partner with business stakeholders to define analytics needs and expected outcomes
Collaborate with analysts and SMEs to deliver actionable business solutions
Additional Responsibilities
Support evolving organizational needs and strategic initiatives
Drive adoption of data tools, governance, and best practices
Minimum Qualifications
Bachelor’s degree required with 7+ years in technical environments
OR
Advanced degree with 5+ years technical environments
Preferred Qualifications
Strong experience in:
Data analytics, modeling, and statistical methods
Engineering or technical environments
Portfolio/project management tools (Planisware strongly preferred)
Knowledge of Carrier systems, processes, or organization
Experience with continuous improvement methodologies (Lean/Six Sigma)
Strong communication and stakeholder management skills
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 29 May 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Company
_x000d_ Carrier is a global leader in heating, ventilation, air conditioning, and refrigeration (HVACR) solutions. The company offers innovative products and services aimed at enhancing comfort, improving energy efficiency, and reducing environmental impact. Carrier’s offerings include residential and commercial HVAC systems, refrigeration solutions, and building automation. With a commitment to sustainability, Carrier is focused on providing climate control technologies that contribute to healthier, more sustainable living and working environments worldwide.
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