Control Manager - Senior Associate

Join our Wholesale Lending Services (WLS) Control Management team, where you’ll play a key role in supporting exam management and audit readiness. You’ll collaborate with diverse partners across the business, helping us maintain robust risk management and operational excellence.

As an Exam Manager, Senior Associate in Wholesale Lending Services (WLS) Control Management, you will oversee exam-related activities, including audits and control reviews, to ensure the business is prepared and compliant. You’ll act as a liaison between audit partners, business leaders, and control managers, tracking requests and escalating issues as needed. Your work will help maintain a strong risk management framework and support WLS Operations, a firmwide lending operations utility.

Job Responsibilities

• Liaise with Operations Managers, stakeholders, auditors, control management, and regulators
• Maintain audit calendars and report updates in stakeholder meetings
• Manage audit readiness by ensuring controls and documentation are in place
• Track exams and requests for accurate and timely submission
• Coordinate and schedule meetings to address audit inquiries
• Gather and submit requested exam documentation in partnership with business and controls
• Review audit request documentation to ensure completeness
• Submit reviewed documentation promptly and update tracking tools
• Escalate exam issues with urgency and communicate audit progress
• Support other control management projects as needed

• Organize and oversee exams across three lines of defense to mitigate operational risk

   

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Excellent written and verbal communication skills
• Strong interpersonal, collaboration, and relationship-building skills
• Ability to understand business, risk, and controls being audited
• Moderate level of independent decision-making using sound judgement
• Strong organizational skills for accurate documentation

Preferred Qualifications, Capabilities, and Skills

• 5+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Data analytics experience using Excel or Access
• Flexible and adaptable to shifting priorities in a fast-paced environment
• Solid critical thinking and attention to detail

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**