Commercial Manager – Services

About Caterpillar Oil & Gas and Marine 

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. 

About The Role: 

As a Commercial Manager – Services, you will be responsible for identifying new Services prospects, establishing customer relationships, and introducing organizational products and services. This includes searching for new service opportunities and managing commercial proposals to align with strategic growth objectives. 

What You Will Do: 

• Reviews market intelligence and gather voice of customer to identify trends relevant for the new services strategy.  

• Prepares commercial proposals for potential new service opportunities.  

• Support customer facing teams in the delivery of new service proposals. 

• Collaborates with business units and clients to design solutions focused on maximizing customer value.  

• Identifies gaps in business plans and proactively pursues additional sales opportunities as they arise.  

• Conducts monthly meetings with commercial partners to coordinate strategies.  

What You Will Have: 

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.  

Level Extensive Experience:   

• Reviews others' writing or presentations and provides feedback and coaching.  

• Adapts documents and presentations for the intended audience.  

• Demonstrates both empathy and assertiveness when communicating a need or defending a position. 

• Communicates well downward, upward, and outward.  

• Employs appropriate methods of persuasion when soliciting agreement.  

• Maintains focus on the topic at hand.  

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.  

Level Expert:   

• Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.  

• Provides customer focused vision, strategy and leadership that exceeds customer expectations.  

• Persuasively articulates the link between customer focus and enhanced business success to stakeholders.  

• Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.  

• Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.  

• Consults with senior executives regarding critical success factors and details to being a customer focused organization.  

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.  

Level Extensive Experience:   

• Communicates to clients regarding expectations of all parties.  

• Participates in negotiating the terms of the business relationship.  

• Conducts periodic reviews of work effort, progress, issues, and successes.  

• Maintains productive, long-term relationships with clients or vendors.  

• Creates opportunities to educate support teams on client priorities.  

• Empowers others to establish collaborative, healthy relationships.  

Additional Information: 

• Relocation is available for this position 

• Sponsorship is not available for this position 

• Travel is less than 15% 

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed