Client Manager I

About the Role

The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions.

Responsibilities

• Utilizing expert knowledge of DB to interpret complex client requirements.

• Addressing questions related to unique situations, participant inquires, client escalations and requirements.

• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.

• Managing ad hoc client projects such as spins, freezes and acquisitions.

• Validating, managing and communicating iCAT results with clients

• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.

• Communicating regularly with day-to-day client contact on delivery and projects.

• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

Requirements

• Have effective communication and influencing skills on domain and technical matters, internally and externally.

• Possess analytical abilities and attention to detail when working with complex data.

• Have a solutions-oriented focus and ability to report data to stakeholders.

• Have advanced management and organizational skills with ability to adapt to change.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.