Technical Support Engineer - Routing

The responsibilities include:

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issues at the hardware/software level, replicate customer environments in the lab, own and document communication among customers, and engineering, and provide a final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profiles; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network training, and driving critical issues to resolution.
• Keep the other support teams trained on the designated CFTS customer network, and practices followed.
• Provides technical expertise and guidance during testing, deployment, and operational phases for CFTS Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, training, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Products to be supported - Juniper Routing platforms (PTX, MX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of:

• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IProuting protocolss (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding/Exposure/Expertise in one or more areas :

• Advanced Multicast technologies- NG-MVPN, Draft Rosen
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
• Perl/Python/Unix/Expect scripting

Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with minimum of 5 years experience in Networking Industry.

Following candidates having any of the following experience will be preferred and minimum experience criteria may not apply -

• 2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
• Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
• Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.