Technical Support Engineer II

Key Duties and Responsibilities

• Perform basic development activities, including the design, implementation, maintenance, testing and documentation of software modules and sub-systems 
• Learn and employ best practices 
• Perform basic bug verification, release testing and beta support for assigned solutions. Research and resolve problems discovered by QA, field, or customer
• Work under the close supervision of a development manager 
• Strong understanding of front-end development
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Plan and execute database migrations between various platforms/websites, and seamlessly integrating data into WordPress.
• Solid understanding of object-oriented programming (OOP).
• Good understanding of web development libraries, website architecture, and aesthetics.

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS in Engineering, Computer Science or related field
• Required minimum years of professional experience in an engineering software environment: BS+3 or MS+0
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed
• Capability to work independently, as well as with others in a fast paced, diverse team environment with continually evolving priorities
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience with languages such as HTML5, CSS3, JavaScript and jQuery
• Strong understanding of PHP back-end development
• Comfortable working with debugging tools like Firebug, Chrome Inspector, etc.
• Proficient understanding of code versioning tools such as Git
• Strong proficiency with SQL query, database structure and management

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+5 or MS+3
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Experience with WordPress development (Rest, Hooks, WP themes, Custom post types and Taxonomies)
• Expertise with SQL/MySQL databases and in preserving URL structure and 301 redirects to safeguard SEO rankings
• Ability to learn quickly and to collaborate with others in a geographically distributed team 
• Familiarity with AWS Cloud platforms, Docker, PHP Unit