Technical Operations Analyst

Responsibilities

• Process reconciliation requests to ensure money is accurately ledgered
• Process support requests from banking partners regarding problematic account transfers, refunds, payments, or fees
• Interface with strategic banking partners, providing fast, accurate responses to complex support inquiries
• Investigate causes of un-reconciled cash payments across payment methods
• Partner with internal and external teams to validate the accuracy of Stripe’s financial data
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Interface with Stripe’s financial partners across the world to drive alignment between their products and how Stripe uses them, and hold Stripe’s partners accountable to resolve day-to-day operational breakages.
• Identify and automate inefficient operational processes to reduce manual workloads

Minimum requirements

• Have at least 4 years experience in a technical role, with at least 2+ years of experience writing SQL to query relational databases.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors).
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Have experience identifying and triaging technical issues 

Preferred qualifications

• Experience in accounting, FP&A, or financial reporting
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• Experience implementing or using programmatic approaches to reconciliation
• Familiarity with back-office processes for clearing, settlement, and cash conversion