Sr. Site Reliability Engineer - Tandem/HP Nonstop

RESPONSIBILITIES:

• Provide second-level support for all Tandem Debit applications, products, and services – including debit, prepaid, and risk lines of business.
• Works closely with service partners such as DPS Operations, Tandem Online Development & Application Support teams to ensure all Tandem related services are operational.
• Ongoing/Proactive analysis of HP Non-Stop Debit Systems and applications to detect potential problems.
• When necessary make preventive corrections and works with Engineering, Development, and Application Configuration groups to implement long-term corrective measures.
• Coordinate and provide support to all Tandem implementations.
• 24x7x365 Coverage, including the ability to work nightshifts as required

Basic Qualifications:

• 2+ years of relevant work experience and a bachelor's degree, OR 5+ years of relevant work experience

• Preferred 3-5 years experience supporting HP Non-Stop Tandem systems.

• Preferred 3-5 years of experience with payments applications such as Connex Advantage or ACI Base24.

• Working knowledge of SQL (preferred SQL/MP or SQL/MX).

• Programming experience preferred – TAL, C, or TACL.

• Experience with Golden Gate or similar data replication product desired.

• Experience with ISO 8583 messaging, ATM driving, or POS transactions would be well suited.

• Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technology platform and application support groups.

• Good written and verbal communication skills required.

• Familiar with ITIL or similar framework – this is a highly audited highly regulated industry where process plays a crucial role in our day-to-day operations.