Solution Architecting Solution Architect

Job Requirements :

Key Responsibilities : 

1- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective

2- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance, etc

3- Identify key customer requirements, seek RFP clarifications, understand compliance and SLA requirements, envisage high-level solutions, and work with the SME to come out with the efforts involved for its implementation

Technical Experience : 

1- BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk, and other tools-related solutions, including understanding and documenting the architecture

2- Ability to generate High-Level Design, High-Level BoQ, and other technical documents for Solutioning

3- Should possess a strong knowledge of Service-now technologies Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management, and CMDB is required

Professional Attributes : 

1- Excellent verbal and written communication

2- Excellent client/customer relationship management skills at the executive level

3- Extensive client/customer service management skills

4- Good people management skills

Educational Qualification : 

1- A university degree is a must, preferably MBA from the leading institute