Service Quality, Risk, and Compliance Specialist

Role & Responsibilities - English:

1. Respond to account take over, fraud related concerns via email/phone
2. Able to multi-task and meet the responsibilities' end of the day
3. Able to suggest and make recommendations for process improvements/changes
4. Bring up concerns/issues to ensure better handle customer experience
5. Proficient in English (Oral & Written)

Basic Qualifications:

• What the Candidate Will Need / Bonus Points
• Work experience in high energy, productive environment
• Excellence in both written and spoken English
• Exceptional comprehension and writing skills
• High proficiency using computers (typing, quickly navigating between various tools) and software
• Excellent problem-solving skills, ability to connect optimally what users are asking for with answers to their true issues
• Passion for crafting support experiences that exceed users' expectations
• Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
• A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
• Willing to be moved to other projects and accounts or where the business needs them

Preferred Qualification:

• A bachelor's degree from any field is preferred but not a requirement
• 1+ years of total work experience in a high-growth, productive constantly changing environment
• Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
• Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred