Service Management Reporting Analyst

About the Role:

As a Software Application Engineer for Service Management Office Reporting, Analytics and Dashboard you will collaborate with business systems analysts and customers to design and deliver reports and dashboards on the ServiceNow platform. Using your knowledge of ServiceNow ITSM and IT Asset Management you will provide real time visibility into data and forecasts for effective decision making.

About You:

Basic Qualifications:

• 5+ years of experience with software development with minimum 3 years of hands-on experience in Service Management Reports and Dashboard.
• Well versed with creating reports and dashboards in ServiceNow
• Experience on reporting tools like Snowflake and Tableau will be an added advantage. 
• Proven experience in creation of performance analytics dashboards, KPIs and Metrics.

Other Qualifications:



• Setting overall reporting standards, frequency, and consistencies across various technology solutions
• Ability to partner with business analysts, consumers of the platform, and others to craft meaningful dashboards, reports, and builds analytical representation of the data
• Implements the governance surrounding all reporting.
• Makes recommendations to improve the use of reporting and analytics to drive outcomes
• Able to engage with Senior Management stakeholders to understand requirements and create performance analytics dashboards, KPIs and Metrics, Reports and Dashboards in Snowflake/Tableau
• Open to learn other reporting applications and deliver as needed
• Good understanding of the ServiceNow ITSM and Asset Management functionality to be able to explain trends from the reports/dashboards data
• Must be a Team player and should be able to work with minimal day to day supervision