Senior SW Support Engineer Payments

Essential Duties and Responsibilities:

• Supporting, maintaining and administrating payments platforms.
• Planning, implementing and managing infrastructure and application changes while preventing customer impacts.
• Performing advanced troubleshooting of customer and internally-reported system questions and incidents.
• Documenting processes, procedures and environments and reviewing technical specifications.
• Preparing Operational records and reports using stored procedures and ad-hoc SQL queries.
• Participating in on-call 24x7 support rotation.
• Managing and performing essential functions required for effective system backup and restore testing.
• Managing and performing periodic recovery testing of Disaster Recovery and Business Continuation plans.
• Supporting UAT and development processes as required.
• Supporting PCI and other ISO compliances within environments.
• Onboarding, training and coaching of new or more junior team members.

Core Competencies and Skills:

• Innovative, energetic, driving for excellence and committed to achieving goals.
• Excellent planning and organizational skills.
• Excellent analytical skills.
• Detail orientated.
• Strong interpersonal, communication and documentation skills.
• Team player.

Education:

• Post-secondary education
• IT-related degree
• Relevant technical training and/or direct work experience

Experience:

• Experience in supporting ATM- or POS-driving platforms or transaction (EFT) processing switches.
• Minimum of 6 years’ experience in Level 2-3 payments technical support & implementation.
• Experience with payments framework maintenance and operations.
• Experience with databases, writing SQL queries and using stored procedures.
• Experience with the crypto, security and compliance regulations that applies to transaction processing.