Senior Analyst
HCL Technologies Limited
0 - 3 years
Noida
Posted: 29/12/2023
Job Description
Technical Requirements
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- Qualification: B-Tech
- Experience: 0-2.5 Years
- Skills: SERVICE DESK
About Company
HCL Technologies Limited, d/b/a HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) consulting company headquartered in Noida. The founder of HCLTech is Shiv Nadar. It was spun out in 1991 when HCL entered into the software services business.[7] The company has offices in 52 countries and over 225,944 employees.
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