Project Manager - Cloud Migrations

Responsibilities:

• Research and qualify inbound customers are "migration ready" based on their licence profile and shared information;
• Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating;
• Advise customers on how to plan/prepare for migrations from On-Premise to Cloud;
• Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations;
• Partner with multiple teams, including Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programmes, and Product;
• Communicate customer trends and feedback to other teams to improve documentation, tooling, product and process; and platform;
• Develop recommendations for how to improve the migration experience for our customers.

On the first day, we'll expect you to have:

• 8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.
• Project management experience and a natural propensity for public speaking and experience leading C-level conversations.
• Ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;
• Build presentations, write content, and present to large audiences.
• Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams
• Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building relationships internally.
• Empathy for customer anxiety and experience helping customers deal with change management within their organisation;
• Strategic account management skills.
• And increase process and tools to reduce inefficiencies and scale the programme.
• Experience advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer.