Professional Services Engineer

Job Requirements:

To be successful in this role, you would need to have the following: 

 Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); 

Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning; 

Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be highly regarded 

Experience with automation tools such as NetApp Workflow Automation; Ansible 

Experience in writing basic PowerShell/Python scripts would be beneficial. 

A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); 

Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fiber Channel switching and networks); 

Knowledge in ITIL methodologies: change, incident, problem and configuration management; 

Understanding of outsourcing/managed service and Cloud industry; 

ITIL Fundamentals certification (desirable); 

Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; 

Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; 

Experience in Linux System Administration 

Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes 

Clear understanding of your contribution towards achieving BU goals and utilization (As defined by your manager) 

Provide leadership guidance to others on delivery team to the point that you are not involved in the day to day of every project that is assigned to your delivery team. 

Act as the lead resource within your delivery team (Lead escalation point, assignments of projects within delivery team, aware of status of every project on delivery team). 

Delegate majority of execution tasks to others on the delivery team. 

Support cloud infrastructure (storage, networking, servers, VMware) along with Object storage APIs such as S3, etc. 

• Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators and managers. 

• Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards. 

• Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations. 

Education:

Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.