Roles and Responsibilities: -

• To monitor CRM and Maersk system for new email flags and responses from the customers.
• Replying to the customer by coordinating with various departments and by using all tools available.
• Ensures effective issue resolution.
• Accountable for completion of email/tasks within a defined regional scope.
• Co-ordinates closely with Customer Service teams in the front-line offices and with other teams in our Global Service Centers.
• Provides First Contact Resolution and minimize multiple contacts by the customer/s
• Ensures that Quality, NPS and C-SAT is always maintained at the highest-level.
• Co-ordination with internal and external stake holders.
• Team: Dangerous Cargo Management

Who we are looking for.

• Willingness to work in Perpetual night Shifts.
• Excellent Communications kills both written and spoken.
• Should be willing to work with complex and multiple systems.
• Ability to multi-task.
• Customer centric and proactive improvement Mindset.
• Self-driven, ambitious, and quick learner.
• Assertiveness (to drive the actions timely and escalate where necessary).