Operations - Customer Experience
MakeMyTrip
10 - 12 years
Gurgaon
Posted: 23/02/2024
Job Description
Role: Operations - Customer Experience
Level: Manager
ReportingTo: Director -Customer Experience
Location: Gurgaon
Qualification & Experience
- 10 - 12 years of experience leading and managing team
- E-Commerce Customer Service or management experience preferred
- Strong computer skills; Microsoft Office, Internet search skills
Key Success Factors for the Role
- Customer support Operations management experience
- Domestic & International Flight post-sales support experience
- First principle thinking to solve customer issues
- Understanding of Customer data to draw actionable insights
- Execution Excellence: fast & Accurate
- Be open to experimentation
About Company
MakeMyTrip is an Indian online travel company, which was founded in 2000. Its headquarter is located in Gurugram, Haryana, the company provides online travel services including airline tickets, domestic and international holiday packages, hotel reservations, rail and bus tickets. As of June 2023, the company has 146 active franchisees operating in over 100 cities.
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