IT Site Support Engineer

Job Description

Responsibilities/What You’ll Do

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
• In-person or remotely, you’ll provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware. Follow up and ensure issues have been resolved.
• Because of your expertise, you’ll document internal procedures and create a training and instruction manual.
• Managing PC/Laptop setup and deployment for employees with standard hardware, images, and software.
• Assist employee orientation and training.
• Install, modify, and repair computer hardware and software, and provide support to the company local office IT related systems, web/audio conferencing services, printers and phone system.
• On an on-going basis, you’ll maintain an inventory of all equipment, software and software licenses.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Maintain daily performance and monitoring of computer systems.

Qualifications

Minimum of 3 years’ experience in:

• TCP/IP, IP networking knowledge and WiFi, i.e. IP subnet, DNS, DHCP.
• PC / Laptop hardware and Windows OS and MacOS experience.
• Experience with Microsoft Office Application.
• Working with various server and client hardware platforms, i.e. Lenovo.
• Working with various computer accessories.
• Experience with email system, i.e. Google G-Suite, Microsoft Exchange.
• Web/Audio Conferencing, i.e. Zoom, WebEx.
• Problem-solving skills and the ability to work on multiple projects and issues.

A background in the following is a plus:

• Experience with conference room equipment and application.
• Knowledge of Phone System, Cloud-based PBX, VoIP.
• Experience with virtual machines. i.e. VMWare
• Linux OS and basic services i.e. SSHD