Customer Success Analyst
Nuance Communications, Inc.
3 - 5 years
Bangalore
Posted: 01/07/2023
Job Description
KEY RESPONSIBILITIES:
- Support day-to-day reporting needs.
- Support ad hoc client requests spanning from invoice queries to technical issues.
- Work on quarterly business review and annual business review presentations.
- Work with other internal teams to gather information required to complete the tasks.
- Act as the backup for CSE and support the client in their absence.
PREFERRED EXPERIENCE, SKILLS AND QUALIFICATIONS:
- Bachelor's degree, preferably in Business/Finance/Sales/Marketing.
- Strong communication and presentation (soft) skills.
- Proficiency in Word, Advanced Excel, PPT, PowerBI.
- Strong analytical skills to review complex data and understand the trends.
- Strong time management skills and the ability to manage multiple tasks simultaneously.
- Demonstrated the ability to manage complex tasks, work with other teams.
- Cultural awareness and appreciation for diversity.
- Work experience in Healthcare industry is a plus.
About Company
Nuance Communications, Inc. is an American multinational computer software technology corporation, headquartered in Burlington, Massachusetts, that markets speech recognition and artificial intelligence software. Nuance merged with its competitor in the commercial large-scale speech application business, ScanSoft, in October 2005. ScanSoft was a Xerox spin-off that was bought in 1999 by Visioneer, a hardware and software scanner company, which adopted ScanSoft as the new merged company name. The original ScanSoft had its roots in Kurzweil Computer Products. In April 2021, Microsoft announced it would buy Nuance Communications. The deal is an all-cash transaction of $19.7 billion, including company debt, or $56 per share. The acquisition was completed in March 2022.
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