Customer Service Agent - Voice
Webhelp
1 - 3 years
Gurgaon
Posted: 22/06/2023
Job Description
What you’ll be doing:
- Working towards consistently achieving and exceeding set targets
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
What you’ll need:
- Graduate
- Minimum 6 months experience working on an international campaign in a contact centre environment
- Excellent verbal communication skills
- Fluency in English spoken and written language
- Capable to do voice calling
- Attention to detail
- Availability to do night work and work shifts in a 24/7 environment
- Clear credit and criminal records
About Company
Webhelp creates game-changing customer journeys. As your global CX BPO partner, we design, deliver, and optimize unforgettable human experiences for today’s digital world. Because brilliant brands demand brilliant experiences. Their reputation and revenue depend on them. Especially in a world where technology has integrated with every aspect of our lives, and people more and more look for a real, emotional connection, every step of the way. Inspired by our vision of making business more human, we create exceptional brand advocacy and loyalty, helping the leaders of today and the unicorns of tomorrow thrive. We are your virtual assistant, your Instagram post, your follow-up call, and your save-the-day text. From sales to service, and content moderation to credit management, we’re your end-to-end partner across all B2C and B2B customer journeys. Our talented, imaginative brand ambassadors create incredible, seamless experiences, driving trusted, stronger relationships with your brand.
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