Content Moderator

Job Description:

Roles and Responsibilities:

• Preferably having experience of customer service in a content moderation environment
• Should be fluent in below foreign language with a minimum of B2 level proficiency in R/W/S from any reputed institute.
• Spanish + English (R/W/S)
• Italian + English (R/W/S)
• French + English (R/W/S)
• Brazilian Portuguese + English (R/W/S)
• German + English(R/W/S)
• Russian + English (R/W/S)
• Ukranian + English (R/W/S)

Desired Candidate Profile

• To be able to follow process SOP/guidelines for every service transaction.
• To be able to comprehend the ask accurately and follow protocol for resolution including recording notes on specified format and re-routing to L2 support as and when needed as per SOP.
• Highly accountable for the scope of defined KRA and beyond, to ensure best experience for both external and internal stakeholders.
• Accuracy, attention to detail and judgment skills.
• Aptitude to comprehend articles and good analytical skills
• Interest in current affairs/news is preferred
• Ability to multitask
• A flexible mindset to be able to accommodate any change which may be shift/process/product etc.
• Basic knowledge of MS Excel for maintaining needed reports.
• Should be able to able to read, write and speak (Language, English )
• Good Knowledge on Internet
• The ability to work in 24*7 shifts
• 5 day working, rotational weekly off
• The ability to work in a team environment & contribute
• Excellent navigational and multi-tasking skills on the computer
• Good Listening/Understanding Skills
• Handle queries/troubleshooting on assigned reviews within Service Level Agreement
• Should be ok to deal with egregious/sensitive content.