Cloud Support Engineer (DIST)
Amazon Web Services
2 - 4 years
Bangalore
Posted: 22/09/2023
Job Description
Key job responsibilities:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.
BASIC QUALIFICATIONS:
- Bachelor’s degree OR equivalent experience in a technical position
- Requires a minimum of 2+ yrs experience on Hadoop/ML/Large Dataset handling with DB/DW experience
- Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills with working experience on Databases Oracle/SQL Server/ PostgreSQL/TerraData
- Advanced experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra
- Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
- Experience with troubleshooting Kerberos Authentication problems.
- Experience with Network troubleshooting. Basic understanding of Machine Learning and statistics
- Experience with Java and Python and shell scripting
PREFERRED QUALIFICATIONS:
- Expert experience in the Hadoop Ecosystem including Apache Spark and Presto
- Expert experience in NoSQL
- Expert experience with blockchain technologies like Etherium
- Expert experience in data Data Lake architecture and administration
- Experience managing full application stacks from the OS up through custom applications
- Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker Excellent knowledge of Hadoop architecture, administration and support Expert understanding of distributed computing principles and their application in the cloud
- Good understanding of distributed computing environments
- Lead technical discussions on big data systems architecture and design
- Strong analysis and troubleshooting skills and experience
- AWS Certified Solutions Architect
- AWS certified Big Data Specialty
- Master’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
About Company
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.
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