Cloud Support Engineer (DFA)

Amazon Web Services

1 - 3 years

Bangalore

Posted: 22/09/2023

Job Description

Key job responsibilities:

· Learn and use groundbreaking technologies.

· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

· Interact with leading engineers around the world.

· Partner with Amazon teams in India to help reproduce and resolve customer issues.

· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.

· Drive customer communication during critical events.

· Drive projects that improve support-related processes and our customers’ technical support experience.

· Write tutorials, how-to videos, and other technical articles for the developer community.

· Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS:

- Bachelor’s degree OR equivalent experience in a technical position

- Requires minimum of 1+ yrs experience in relevant technical position

- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.

- Experience in Business Analytics application, support, and troubleshooting concepts

- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)

- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)

PREFERRED QUALIFICATIONS:

- Experience in a customer support environment

- Experience analyzing, troubleshooting, and providing solutions to technical issues

- Familiar with data warehousing and ETL process

- Understanding of Cloud Computing concepts

- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.

About Company

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.