Who you are:

• A customer focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to details.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.
• Experience in a high change, rapidly growing business is a plus.

What You’ll do:

• Process the new and renewal orders.
• Validate the opportunity and contract information, and flag and resolve any discrepancies.
• Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices)
• Initiate and support various departmental projects.
• Resolve customer’s query and concerns.
• Track communication in our CRM for transparency and auditability of case work.
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

Requirements:

• Must be able to work from 5 PM IST to 2 AM IST or 7 PM to 4 AM (Monday to Friday) 
• Stable hi-speed internet connection, with a home office setup