Incident Manager
BT Group
5 - 8 years
Gurgaon, Work from home
Posted: 31/12/2023
Job Description
Job description:
- Experience:Minimum 5-8 years of experience in Incident Management or related roles.
- Skills:Profound expertise in managing incidents, including diagnosis, resolution, and root cause analysis.
- Excellent troubleshooting skills with a customer-centric approach.
- Ability to manage and prioritize multiple incidents efficiently.
- In-depth understanding and application of ITIL methodologies.
- Strong escalation management skills and the ability to handle critical situations.
- Certifications:Certification or training in ITIL is mandatory.
- Availability:Capable of working in a 24x7 operational setup to manage incidents round the clock.
- Working Mode: Hybrid
- Function: Customer Service
About Company
BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
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