Zero Trust Support Engineer
Varian Medical Systems Inc.
2 - 5 years
Pune
Posted: 10/10/2023
Job Description
Tasks and responsibilities:
- Provide technical support to end-users by responding to tickets, phone calls, and emails:
- Identify and troubleshoot security issues (mainly) related to Azure AD, Azure Conditional Access Policies, Intune Compliance Policies, iOS and Android clients, Windows and macOS clients
- Collaborate with team members to resolve complex technical issues: Modern Workplace, My Mobile, Cyber Security Operations, 1st, 2nd & 3rd line support teams.
- Document solutions and resolutions to issues in our knowledge base for future reference & hand over the knowledge to internal staff.
- Escalate unresolved issues to senior technical staff for further analysis and resolution
- Proactively identify areas for improvement in our technology support processes and make recommendations for improvement
Qualifications and experience:
- A bachelor’s degree in IT or comparable
- Several years of experience in a technical support or help desk role
- We also welcome applicants with completed vocational training and further education in combination with additional professional experience in this field
- Advanced knowledge in these products/areas: Cloud authentication, Single Sign-On, Azure AD, Azure Conditional Access Policies, Identity and Access Management, Azure B2B and device management solutions like: Microsoft Intune
- Profound knowledge of common desktop and mobile Operating Systems like iOS, Android, Windows, MacOS
- Basic network knowledge is expected
- Experience with remote support tools and ticketing systems
About Company
Varian Medical Systems is an American radiation oncology treatments and software maker based in Palo Alto, California. Their medical devices include linear accelerators (LINACs) and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies software for managing cancer clinics, radiotherapy centers, and medical oncology practices. Varian Medical Systems employs more than 7,100 people at manufacturing sites in North America, Europe, China, and approximately 70 sites globally. In August 2020, Siemens Healthineers announced plans to acquire Varian for $16.4 billion. The deal was completed on April 15, 2021. After the merger, it will continue to operate independently and retain its headquarters and 10,000 employees.
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