Technical Operations Engineer, User Billing

What you’ll do:

Responsibilities:

• Collaborate across the company, including engineering, product, accounting, finance, sales, and operations, to calculate the Stripe fees for the customers, often the largest, most complex, and strategic deals.
• Become a domain expert on Stripe’s business economics, and consult others (e.g. sales and products) on questions like user billing capabilities and pricing structure support.
• Introduce data and process efficiencies (such as setting up relevant metrics) to meet the scale and speed of Stripe.
• Identify and automate operational processes to increase operational efficiency. 
• Scale our User Billing operation by driving the design, documentation, and training of operational processes and domain knowledge.
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes
• Organise and direct complex technical changes as part of product releases and merchant migrations
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether
• Conduct data analysis to understand the impact of merchant configurations for Radar and surface future product opportunities
• Technical Operations roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other.

Who you are:

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• Have 2-12 years experience of in writing complex SQL to query relational databases.
• Can learn (and internalize) complex concepts and subjects quickly, and can articulate them to others clearly.
• Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of non-trivial issues.
• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders (including external vendors).
• Are comfortable operating independently and thrive in a fast-paced, results-focused environment, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Have experience managing multiple, concurrent work streams, keeping them on track, and reporting on them crisply. 
• Can identify and triage technical issues and drive solutions with clear metrics to show impact.

Preferred qualifications:

• Experience in programming and/or scripting.
• Familiarity with back-office processes for accounting and financial reporting.