Technical Account Manager -Cloud Services

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 3 years of experience in a customer-facing role interfacing with executive stakeholders, and driving customer technical implementation, or transformation programs.
•  Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Experience in translating business requirements into technical solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.

Responsibilities:

• Support customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Manage customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering teams to ensure customer success. Work with customers and support to guide escalations to resolution.
•  Develop resources that help accelerate cloud adoption and support initiatives to scale partners.