Technical Account Manager
CleverTap
3 - 6 years
Bangalore
Posted: 11/08/2023
Job Description
What will you do :
-Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
-Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
-Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
-Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
-Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What are we looking for ?
Must Have:
- 3 to 6 years of mobile development experience (Android/iOS)
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
-Work internally to drive teams in order to create workable solutions for the client
Good to Have:
-Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
About Company
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep segmentation, multi-channel engagement, product recommendations, and automation in one unified product. The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns's, and Tesco.
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