Tech Lead

Responsibilities:

• Participate and support user acceptance and regression testing related to newly added functionalities, system upgrades or break/fix resolution

• Collaborate/Interface/consult with key interfaces involved in the process to investigate data integration issues in related systems accurately and timely, including identifying specific requirements or additional information to ensure data is correctly flowing between the systems where applicable or by engaging the correct interface

• Provide expertise advice/support to activities related to data integration to the Business Lines Sales/Revenue Management, Customer Service, and other groups as needed

• Troubleshoot issues, identify root causes and corrective actions for errors to complete data in a timeline manner; assist in the development of process improvements and resolution to ensure error root cause removal

• Escalate issue/process improvement to Lead/Supervisors, involving Process Improvement Advisor as necessary

• Support other team members during peak activity periods, vacations, and absences

• Participate/assist in special projects

Educational Requirements:

Graduate

Additional Responsibilities:

Location - Bangalore

Shifts - Flexible

Experience - 8+ Years

Education - Any Graduate

Skill - Salesforce and Pros

Technical and Professional Requirements:

PROS– Mandatory (Primary)

Ability to:

• Align with various teams

• Work closely with stakeholders to troubleshoot and identify issues, solve

• Follow-up with the team, keeping the stakeholders updated

• Leading system enhancements and worked with developers

Soft skills:

• Verbal/written communication skills

• Relationship management skills

• Problem-solving skills

• Can train his team

• Technical mindset