Solution Engineering - MC/CC

Responsibilities:

Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline:

 Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns

 Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI

 Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.

 Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.

 Remain well-informed on the latest innovations in customer experience management solutions.

 Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.

Required Experiences and Qualifications:

 10+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience.

 7+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.

 An autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.

 Be comfortable working across multiple highly dynamic teams or on solo projects as required.

 Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Advantageous/Preferred Experiences and Qualifications:

 Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM)

 Experience in product management or post-sales software implementations