Software Application Engineer

Responsibilities:

Application Support activities (Service Request, Incident & Problem management, build Proactive Monitoring capabilities, Bug Fixes, Enhancements) in the Salesforce Platform team

Technical:

• Software Application Troubleshooting at Application, Database, Network & Integration layers
• The CPQ Developer need to have outstanding technical knowledge of the Salesforce and Apttus CPQ
• Analysis, impact assessment and development across on all Apttus CPQ areas (Apttus CPQ Configuration and Code/Calculation changes, Product & Price list setup, Price Exhibits, X-Author Apps, Apttus CLM agreements).
• Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, Visual Force, Apex Triggers, Salesforce Integrations, APIs on
• Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Develop monitoring systems for the critical Salesforce Platform business workflows to preempt issues and resolve
• Lead and deliver Automation of tasks/service requests

Process:

• Perform trend analyses, and develop action plans for improving SLAs and reducing case volume and problems
• Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently
• Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform.
• Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.

Business/Functional Knowledge:

• Develop expertise of Workday Go-To-Market business applications end-to-end
• Develop subject matter expertise of Workday’s Enterprise Applications including Integrations

About You

Basic Qualifications:

• Bachelor’s with 5+ years of experience OR MS with 3+ years in Computer Science or Information Technology
• At least 3+ years in Enterprise Software Application Support OR At least 3+ years in Enterprise Software Application Development
• At least 3+ years of relevant experience in Salesforce and Apttus CPQ
• Strong technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Apttus, MuleSoft/SnapLogic)
• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)

Non-Technical Skills:

• Knowledge of IT service management tools and best practices(preferred)
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities. 
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Certifications:

• Salesforce Certified Developer (Required)
• Salesforce Certified App Builder / Salesforce Certified Administrator (Required)
• Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)
• ITIL Foundation Certification (Preferred)
• Apttus Product Certification (Preferred)