Service Sales Manager
Zscaler, Inc.
5 - 8 years
Bangalore
Posted: 11/07/2023
Job Description
Duties and Responsibilities:
- Articulate and sell the value of Services within prospective and existing accounts enterprise customers
- Work in conjunction with RSMs, Sales Engineers, and Architects to define and integrate the services solution into the comprehensive ZScaler proposal
- Own Services bookings quota in the assigned territory with attach rate targets
- Translate high-level product proposals into an implementable technical solution
- Execute Professional Services technical scoping activity with prospective customers and produce proposal, Statement of Work, and resource plans
- Plan and lead teams of resources involved in scoping professional services for our most complex solutions and the largest customers.
- Plan and lead Training positioning and discovery with prospective customers, make training recommendations, and ensure appropriate training is included in proposals and quotes.
- Work with ZS channel partners on joint proposals and scoping to ensure customer success
- Being recognized by customer as a trusted advisor in product deployment
- Participate in virtual teams to assist buildout Services methodologies, processes, offerings/services, and collateral
Qualifications:
- 5+ years experience of selling Professional Services and/or Technology Solutions.
- 5+ years meeting/exceeding services bookings targets in a services organization.
- 5+ years building and maintaining positive relationships with key partners throughout a delivery process.
- Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
- 2+ years of experience mastering the SOW/Proposal processes by scoping, producing, and delivering to the customer SOW’s that meet customers documented requirements
- Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
- 3+ years experience with Security technologies and Networking protocols
- 3+years experience with Software as a Service and Infrastructure as a Service
- Effectively communicate technical information to non-technical audiences
- Some knowledge and experience in Identity and Access Management (IAM) and Policy Management preferred
- Understands how to communicate difficult/sensitive information thoughtfully
- Ability to learn ZScaler solutions at a technical consultant level
Communication:
- Communicates with internal and external customers and management
- Delivers informative, well-organized presentations
Team and Customer Interaction:
- Facilitates and leads effective team interaction
- Communicates effectively with customers to identify needs and evaluate alternative business and technical solutions with customers
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
About Company
Zscaler is a cloud security company, with headquarters in San Jose, California. The company offers enterprise cloud security services. Zscaler was founded in 2007 by Jay Chaudhry and K. Kailash. In August 2012, Zscaler secured $38 million in funding from strategic investors. In March 2018, the company had an initial public offering in which it raised $192 million. The company is traded on the Nasdaq using the symbol ZS. Zscaler stock was added to the Nasdaq 100 on December 17, 2021.
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