Role description:

Responsibilities Articulate a vision and strategy for the Multicloud Services (comprising Remote Infrastructure Management [RIM) & Hybrid IT [HIT]) Global Service line & lead the Sub Service line at GDC-India. Build, grow, and maintain relationships w/ RIM]/HIT Services in CET [Center of Emerging Technologies] and or projects to incubate new areas of services in line with market expectation. Candidate should have experience in Techno commercial operations, Project Management, Bid/Proposal/Engagement management. Must have leveraged analytics, knowledge Management, and technology/automation. Communicate regularly with Global Service lines and support service incubation at GDCI in line with market expectations. Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary. Apply RIM/HIT Services knowledge to create an environment that fosters accountability, quality, commitment, growth, and innovation. Consolidate and Optimize Delivery Organization to improve bottom line and productivity. Maintaining up-to-date knowledge of the industry, including awareness of innovative solutions/processes, emerging standards, and new areas by reading professional publications, maintaining personal networks, and participating in professional organizations. Partner w/business stakeholders across company to raise awareness of India GDC RIM/HIT service line. Engage with cross functional teams from Human Resources, cross service lines, Technology, and others in the management of day-to-day activities associated with RIM/HIT service line. Manage team to build skills in RIM/HIT technologies, track progress. Team-up with local ecosystem of providers, developers, local center teams, sales teams, and services providers to progress opportunities Support People & Process needs of the Service Line Execution of workforce strategy Bench Management Attrition Management Appraisal Management Training & Upskilling Administrating staff Attract, Retain, Grow Expert Consultants Career Development/Mentoring People Management Process creation and streamlining Trainee hiring Support Technology & Offerings; Provide inputs/support to CET/Hubs. New Services Launch and Incubation Service Catalog development Creating new offering Technical roadmap Service maturity analysis Define the Best Practices Service Models execution Cost Models execution Transition of Services Develop reusable components Transformation and automation plan execution Support Service Management aspects of Service Line Standardization IP Globalization Shared Services Adoption Develop Best Practices Operational Audits Operations Management Optimization and Utilization of Resources ESAT Client relationship Case Study and Presentations for Service Lines Escalation handling Bid support and approvals. Understand and optimize the P&L Bench cost management Capacity planning Account mining support

Skills:

Operations Management