Responsibilities:

• Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for Juniper Networks’ hardware platforms, software features, and network management applications.
• Produce a range of deliverables, from short feature descriptions and configuration examples to full user guides.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best documentation approach.
• Translate engineering documents into prescriptive content that enables customers to implement the usage scenarios in their own networks.
• Follow established style and process guidelines to provide consistency and completeness.

Minimum Qualifications:

• BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience.
• Minimum 8+ years’ experience in writing product documentation, preferably for enterprise/service provider networking products.
• Excellent writing, organizational, interpersonal, and communication skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand plain language.
• Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
• Strong problem-solving skills and ability to make progress with less-than-complete information.
• Experience with DITA, XML authoring tools, and content management systems.