Senior Technical Account Manager
Nutanix, Inc.
6 - 10 years
Pune
Posted: 7/13/2023
Job Description
Your Role:
- Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
- Drive increased product adoption, and experience by doing the following:
- Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
- Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
- Identify training needs for the customer and help orchestrate training/boot camps for customer
- Identify need to upgrade to latest software versions and support the creation of an upgrade plan for the customer
- Recommend and/or perform health checks, as needed
- Pull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
What You'll Bring:
- 6-10 years of work experience preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account managers)
- Technically oriented with understanding of Data Center technologies
- Relationship-oriented, credible with customers and sales teams
- Ability to drive a consultative conversation with the customer
- Excellent written, verbal, presentation, and interpersonal communication skills
- BE/B.Tech, advanced degree a plus
About Company
Nutanix is building a world-class organization and is looking for a top-notch NetSuite. Administrator to add to the team. The position requires a highly dedicated individual who can deliver results in a high-growth, ever-evolving environment. This person will be responsible for administering and continuing the improvement of the NetSuite ERP system. This will be an excellent opportunity to help build a finance organization at one of the fastest-growing technology companies in the world. Venture capital firms invested $312.2 million over five rounds of funding in Nutanix. The company reached a $1 billion valuation in 2013, which made it known as a "unicorn startup". It raised $140 million in a Series E round of financing in 2014, valuing the company at approximately $2 billion. Nutanix's backers included Lightspeed Venture Partners, Khosla Ventures, and Blumberg Capital.
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