Senior Software Engineer - CPD

What You’ll Do:

You are responsible for:

• Debugging customer issues and identifying root causes. Work closely with support & sales organizations to quickly troubleshoot customer escalations.
• Understanding the Rubrik tech stack and a large breadth of engineering components such that you can triage and isolate a given customer issue to a given component.
• Designing, developing and delivering fixes in a timely manner while covering all aspects including enhancing or adding E2E tests as needed.
• Raise the bar for Rubrik products by proactively contributing to supportability and usability initiatives. 
• Organize and contribute to our knowledge base wiki, document known issues and workarounds. 
• Build tools and/or add metrics/dashboards/product improvements to improve and speed-up the product debuggability by automating repetitive manual actions such as automating the triage workflow. 
• Work closely with product & engineering teams to communicate summary of ongoing customer escalations & ongoing actions. Work together with product & engineering teams for root cause analysis and identification of improvements.  

Experience You’ll Need:

• Self starter with a passion to learn new things. 
• Strong problem solving skills with understanding of core algorithms & complexity analysis. 
• Hands on programming skills in languages such as Python, Scala, Cpp, Java or Go. 
• Solid understanding of Operating System fundamentals, networking and concurrency concepts. 
• In-depth knowledge of databases; Ability to write queries in SQL. 
• Working knowledge of Linux OS; able to quickly write command line or bash scripts. 
• Experience with large scale Distributed Systems is a big plus.
• Simple and effective communication skills. 
• B-Tech/M-Tech in Computer Engineering/Information Technology