Key Responsibilities

You will be a key member of our support model primarily accountable for the day to day management of support issues and requests and become a subject matter expert on all applications that we support. Your work is essential for the smooth running of business processes and your responsibilities include:

• Troubleshoot and solve incidents so the business can get to work.
• Complete support requests within the SLA - interact with users on a day-to-day basis.
• Perform Root cause analysis and propose fixes thereby help avoid re-occurrence of issues.
• Help the team with peer reviews and validation thereby acting as a gate review for moving changes LIVE.
• Deploying changes to Production (If support role)
• Developing solutions and packing for production deployment (if developer role)
• Work with vendors of SaaS platforms like Microsoft and Nintex to raise and get issues resolved; raise feature enhancement requests.
• Collaborate with people from other teams across the business.
• Automate repetitive manual tasks.
• Document support procedures

Essential skills

• 4-7 years' experience supporting or developing SharePoint customizations and workflow solutions.
• Knowledge of SharePoint customizations involving JavaScript, PowerShell, Client-Side Object Model (CSOM).
• Knowledge of low code development platforms and workflow solution: Power Platform and Nintex
• Demonstratable examples of personal success.
• Great communication skills

Desirable skills

• Have Finance industry experience.
• Have used Atlassian tools like JIRA, Confluence, Bitbucket
• Have worked in an agile environment.
• Have previously worked in Production application support.
• C# development experience