Senior PS Consultant

Genesys

6 - 8 years

Chennai, Hyderabad

Posted: 10/29/2023

Job Description

What you bring to the team:


  • AWS full stack development experience: database, server-side, and front-end
  • Solid understanding of AI frameworks, libraries, and tools.
  • 6+ years total development experience
  • 3+ years of experience in AI development and machine learning, with a strong portfolio of AI projects.
  • 3+ years of design and development experience in technologies using REST APIs and microservices architectures
  • 2+ years AWS experience
  • Atleast 1.5+ years React and Node.js based real time application experience
  • Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc.
  • Experience with CI/CD and automated testing
  • Demonstrated success in actively contributing to large consulting projects
  • Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc.
  • Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation
  • Work with teams as they perform feature level design, development, testing, and performance analysis.
  • Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks
  • 2-3 years of experience developing with contact center technologies like Cisco, Avaya, Genesys, Nice, Talk Desk, etc.


Qualifications:


  • BS/MS/BA or equivalent. Computer Science major preferred.
  • 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit.
  • Experience with data preprocessing, feature engineering, and model evaluation techniques.
  • Knowledge of deep learning architectures and techniques.
  • Familiarity with cloud platforms and services for AI model deployment.
  • Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments.
  • Ability to work independently on routine duties or projects with general instructions on new assignments.
  • Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus.
  • Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics.
  • Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals.
  • Optimize billable utilization opportunity.
  • Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or
  • partner


About Company

Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012. Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. The company's original seed funding was $150,000 in loans from the founders' families. The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.

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