Sales Analyst

NetApp, Inc.

3 - 6 years

Bangalore

Posted: 10/07/2023

Job Description

Job Requirements:

Provide outstanding daily operational support of the quoting process and system, which includes quote configuration, quote creation, quote updates, answer pricing related questions, for both the direct (field) and indirect (channel) sales organizations
Perform problem analysis, triage, correction of issue, and root cause analysis, including engaging business program managers and technical resources when necessary
Comprehension and capability of meeting Service Level Agreements (SLAs)
Proactively improve the sales user experience and make quote tool a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience
Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool
Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of quote tool
Increase sales productivity by streamlining business processes and tools
Excellent English language; including verbal, written and comprehension skills
Excellent customer service skills, including the ability to host conference calls and collaboration sessions online
Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication
Experience with quoting, product configurations, pricing processes and systems, including testing of those processes and tools
Excellent multitasking skills with the ability to manage multiple requests, perform diverse job functions and support a high-performing, successful sales team
Excellent time management, analytical and problem-solving skills in a constantly changing and fast-paced environment, while maintaining a strong attention to accuracy, details and outstanding customer service
Working with the Change Management team on any process improvements

Education:

Typically requires a Bachelor’s degree and a minimum of 3 to 6 years of enterprise experience in quoting processes and/or systems applications customer service, preferably within high-tech companies.

About Company

NetApp, Inc. is an American data storage and data management services company headquartered in San Jose, California. It has ranked in the Fortune 500 from 2012 to 2021. Founded in 1992 with an initial public offering in 1995, NetApp offers cloud data services for managing applications and data both online and physically. NetApp was founded in 1992 by David Hitz, James Lau, and Michael Malcolm as Network Appliance, Inc. At the time, its major competitor was Auspex Systems. In 1994, NetApp received venture capital funding from Sequoia Capital. It had its initial public offering in 1995. NetApp thrived in the internet bubble years of the mid-1990s to 2001, during which the company grew to $1 billion in annual revenue. After the bubble burst, NetApp's revenues quickly declined to $800 million in its fiscal year 2002. Since then, the company's revenue has steadily climbed.